Returns

All sales are final. No exceptions.  Due to the nature of the product sold it would be impractical to accept returns once an item has been shipped. 

Refunds

All sales are final. No refund requests will be accepted after your order has been fulfilled.  Your order shall be considered fulfilled upon completion of both of the following conditions:
1) The order has been packaged for shipment; and
2) we have printed a shipping label for your package.

Only refund requests received before your order has been fulfilled will be accepted. All refund requests are received at the time of transmission of your email.

To initiate a refund request, send an email to info@terpenearts.com advising of your refund request and include your order number in the subject line. If you have any question(s) regarding the above, please email your question(s) to info@terpenearts.com

Shipping

OCTA maintains every effort to ship your order within three business days of receiving it, Monday through Friday 9am to 5pm PST.  Orders placed after 12:00pm PST may be shipped the following day. During busy periods or if your item is not in stock, it may take up to 10 business days for your order to ship. If it takes more than 5 business days for our order to ship for any reason, you will be notified via email. Once the order has shipped, you will receive the tracking number via email.

Exchanges

All sales are final. If you receive a damaged or defective item from us, please notify us by sending an email to info@terpenearts.com advising of your replacement request and include your order number in the subject line. In the body of the email, please provide:

1) the number of damaged or defective item(s) received;
2) a brief description of the condition in which the item(s) arrived; and
3) any tracking information for the return package to us.

If possible, please attach a picture of the damaged or defective item(s) to the email.

Please ship the damaged or defective item(s) to:

Oren Cohen Terpene Arts
Attn: Damage Return
7646 Alabama Ave
Canoga Park, CA 91304-4902

If you are shipping an item over $75 back to us, we strongly recommend purchasing shipping insurance and shipment with tracking information. We assume no responsibility for items shipped to us in connection with a replacement and/or exchange request while in transit.

You are responsible for all return shipping costs. All item(s) must be shipped back to us in full compliance with IATA, DOT 49CFR, and all other applicable regulations. We strongly recommend shipping via a local hazmat shipping provider.

If you receive a replacement item, the package will include an invoice for any return shipping costs incurred by us and payable as indicated on the invoice. Delivery dates for replacement items will vary based on your location.

If you have any question(s) regarding the above, please email your question(s) to info@terpenearts.com