Orders

You agree that your order is an offer to buy, under these Terms, all Products listed in your order. All orders must be accepted by us, or we will not be obligated to sell the products or services to you. We may choose not to accept any orders at our sole discretion. Acceptance of your order and the formation of the contract of sale between Oren Cohen Terpene Arts (OCTA) and you will not take place unless and until you have received your order confirmation email.

Your satisfaction is our highest priority. OCTA maintains every effort to ship your order within three business days of receiving it, Monday through Friday 9am to 5pm PST.  Orders placed after 12:00pm PST may be shipped the following day. During busy periods or if your item is not in stock, it may take up to 10 business days for your order to ship. If it takes more than 5 business days for our order to ship for any reason, you will be notified via email.

Once the order has shipped, you will receive the tracking number via email. For a more detailed explanation of our shipping, exchange, and refund policies, please visit https://terpenearts.com/pages/refunds-and-exchanges.

If you have any questions regarding your existing order, please do not hesitate to contact us at info@terpenearts.com. Please include your order number in your email to help expedite your service.

Return/Refund/Exchange Policy

For a detailed explanation of our shipping, exchange, and return policy, please visit https://terpenearts.com/pages/refunds-and-exchanges.

Remedies Available Under This Limited Warranty

With respect to any defective Products during the Warranty Period, we will, in our sole discretion, either: (i) replace such Products (or the defective parts thereof) or (ii) repair such Products (or the defective parts thereof). For a detailed explanation of our policy and procedure concerning damaged or defective products, please visit https://terpenearts.com/pages/refunds-and-exchanges.

Contact Information

Oren Cohen Terpene Arts
7646 Alabama Ave
Canoga Park, CA 91304-4902
info@terpenearts.com
Phone: 1-818-406-8554